FAQ

Check out the most commonly asked questions about our clinic.

FAQ

Check out the most commonly asked questions about our clinic. 

Frequently Asked Questions

We serve the general area around Chatham, NJ, including Summit, Short Hills, Livingston, Madison, Roseland, Florham Park, Morristown, Mendham, Bernardsville, Basking Ridge, Harding, Millburn, and more. However, we have more locations in development!

Our Signature membership is provided on a per pet basis with no custom pricing available for multi-pet families.  Our concierge membership is offered with customized pricing for multi-pet families, please reach out to     learn more about how your mulit-pet family can experience concierge veterinary care.

Call us directly at 973-834-9008 for an immediate need or your can begin the process by speaking with our team.

We provide 24/7 communication, including nights and weekends for our members. If you have an immediate need please reach us at (973) 834-9008 and our team of dedicated patient advocates is available. All online inquiries into membership will have a response within 1 business day.

We limit the number of memberships at each location to allow for the best possible care and maximize one-on-one time. Once our membership is full, you can sign up for the waitlist to be first in line for the next available slot. To maintain inclusivity, our memberships are offered on a first come, first served basis.

No, we are a membership-only clinic.

While your Symbios Membership is quite comprehensive, there are a few things we’re not able to include:

  • Food
  • Prescription medications
  • After hours on-site emergency care
  • Procedures and treatments that specifically require the care of a specialist or overnight hospitalization.

 

A note about food: Your Symbios veterinary team will work with you to decide on the optimal diet for your pets and provide recommendations and referrals to the best options available. 

Frequently Asked Questions

Membership not only includes 24/7 communication, but also covers the costs of all services we can perform in-house. With our capable team, this translates to above and beyond everything you would expect a traditional veterinary practice to offer (such as exams, x-rays, dentistry, bloodwork, preventive flea and tick medications, vaccinations, and routine surgeries). Prescription medications (other than monthly preventives) and services that we do not provide in-house, such as true after-hours emergency services or advanced specialty procedures, are not covered.

Our first location serves the general area around Chatham, NJ, including Summit, Short Hills, Livingston, Madison, Roseland, Florham Park, Morristown, Mendham, Bernardsville, Basking Ridge, Harding, Millburn, and more. However, we have more locations in development!

Yes! Additional pets (after the first one) are 10% off the price.

You begin the process by speaking with our team.

We provide 24/7 communication, including nights and weekends for our members. Initial inquiries into membership will have a response within 1 business day.

We limit the number of memberships at each location to allow for the best possible care and maximize one-on-one time. Once our membership is full, you can sign up for the waitlist to be first in line for the next available slot. To maintain inclusivity, our memberships are offered on a first come, first served basis.

With our membership, you have the freedom to cancel whenever your life circumstances change.

No, we are a membership-only clinic.

While your Symbios Membership is quite comprehensive, there are a few things we’re not able to include:

  • Food
  • Prescription medications
  • After hours on-site emergency care
  • Procedures and treatments that specifically require the care of a specialist or overnight hospitalization


A note about food: 
Your Symbios veterinary team will work with you to decide on the optimal diet for your pets and provide recommendations and referrals to the best options available. 

Our memberships renew on a monthly or annual basis, depending on which payment option you choose, and you can cancel anytime. Annual subscriptions will be prorated at time of cancelation.

Have a question you don't see in the FAQ?

Just let us know what you’d like to know and we’ll be in touch shortly.

Exploring Membership Based Veterinary Care is Easy

Fill out the form below and our team will reach out to schedule your complimentary exam. Come experience exceptional veterinary care as it should be.

Serving Chatham, New Jersey and the surrounding communities

588 Main Street Chatham, New Jersey 07928

(973) 834-9008

Hours of Operation:
M – F
   8:00 AM – 6:00 PM
Saturday   By appointment only

Telehealth consultations available to members 24/7

Ready to take the next step?

Whether you’re prepared to join Symbios Animal Health or just want more information, please fill out the form below and someone will contact you shortly:

Serving Chatham, New Jersey and the surrounding communities

588 Main Street
Chatham, New Jersey 07928

(973) 834-9008

Hours of Operation:
M – F
   8:00 AM – 6:00 PM
Saturday   By appointment only

Telehealth consultations available to members 24/7

Ready to take the next step?

Whether you’re prepared to join Symbios Animal Health or just want more information, please fill out the form below and someone will contact you shortly:

Serving Chatham, New Jersey and the surrounding communities

588 Main Street Chatham
New Jersey 07928

(973) 834-9008

Hours of Operation:
M – F
   8:00 AM – 6:00 PM
Saturday   By appointment only

Telehealth consultations available to members 24/7